Privacy Policy Statement

We respect your privacy and are committed to protecting your personal details collected through this website. This policy explains what data we gather, how it is used, and your rights under Malaysian law.

Information We Collect

We only collect the personal data required to deliver, manage, and improve our services.

• Information provided during form submissions, such as name, phone number, and email address.
• Technical data like IP addresses, browser types, and device information collected automatically.
• Communication and correspondence records related to booking or support inquiries.
• Cookies and analytics data for website improvement and customer experience.

How We Use Information

Collected information is used solely for service delivery, communication, and website performance analysis.

• To arrange and process window cleaning, respond to your messages, and confirm appointments.
• To enhance security, monitor system activity, and trouble-shoot technical issues.
• To understand usage trends and improve website content and user experience.
• To meet legal requirements and follow internal policies as necessary.

Legal Basis for Use

We process data under Malaysia’s Personal Data Protection Act (PDPA) and related laws.

Data processing is based on your consent when contacting us or requesting services. We also rely on legal obligations or legitimate interests to operate and support our platform.

Information Sharing

Your information is not sold or shared with third parties, except in specific circumstances described below.

• With trusted service providers who help us operate the website or deliver our window cleaning services, bound by confidentiality requirements.
• If required by law, regulation, or valid legal process to disclose certain information.
• As part of a business transfer or organisational restructuring in accordance with applicable law.

Data Security

We maintain reasonable organisational and technical safeguards to prevent loss, misuse, or unauthorised access to your personal data. These include secure data storage, encrypted transmission where appropriate, and regular staff training in data privacy practices. Despite best efforts, no method of online transmission is completely secure.

Your Rights

You have rights to control and update your personal data held by us under Malaysian law.

• Request correction or update of your personal information as necessary.
• Request details on the data we hold about you and how it is used.
• Withdraw consent for data processing and request deletion, unless required by law.
• Object to use of your personal data for direct marketing or analytics.

Cookies Information

Our website uses cookies for user experience, performance analytics, and to remember preferences. Cookie choices can be managed anytime in your browser settings or on our Cookie Policy page.

See Cookie Policy See Cookie Policy

Contact Us

For privacy policy questions, concerns, or to exercise your data rights, please contact us using the details below.

Privacy Policy Changes

This policy is reviewed regularly and may be updated to reflect legal or service changes. Updates will be posted on this page.